Step by Step : How to make Online Complaint via Sahel app against your Kafeel (Employer).

Written by

⏱ 3 min read

If you’ve ever had a dispute with an employer and didn’t know who to call or where to even begin, this one’s for you. The Public Authority for Manpower has a digital complaint tool sitting inside the Sahel app, and most people never notice it until they need it.

It’s called “Report Me” (sometimes shown as “Report to Us”), and it lets you file a labour violation or workplace dispute straight from your phone, no paperwork, no trip to a PAM office just to lodge the first complaint.

⚡ The short version

The service sits inside Sahel, under the Public Authority for Manpower (PAM) section.
You can report things like labour law breaches, workplace disputes, or safety issues such as midday work ban violations.
You can attach screenshots, photos or documents as evidence.
Once submitted, you get a reference tracking number to follow up on your case.

Who this is for

This applies to anyone dealing with a labour-related issue that falls under PAM’s jurisdiction, workers facing law breaches from an employer, disputes over working conditions, or safety violations like being made to work during the midday summer ban. You’ll need an active Sahel account to use it.

How to submit a report step by step

Open the Sahel app and log in using your Mobile ID, 4-digit passcode, or Face ID.
Tap the “Services” tab at the bottom of the dashboard.
Select the Public Authority for Manpower (PAM) from the list of government entities.
Find and tap on “Report Me” (also shown as “Report to Us”).
Choose the type of violation you’re reporting, whether it’s a labour law breach, a workplace dispute, or a safety issue.
Fill in the details about the employer or establishment involved.
Attach any supporting evidence, screenshots, photos or documents, if you have them.
Review everything carefully, then submit. You’ll get a reference tracking number to follow up on your case.

What this means for workers in Kuwait

For a lot of workers, especially those who feel uneasy about confronting an employer directly or don’t know the right government office to visit, this cuts out a big barrier. You don’t need to take a day off work or stand in a queue just to register a complaint. The tracking number also means you’re not left wondering whether anything was actually received.

Kuwait’s Report Me service was launched specifically to make this kind of reporting easier, and pairing it with your Sahel login means PAM already has your details on file, which should speed things along.

Quick answers

Do I need anything ready before I start?

It helps to have the employer or establishment’s details on hand, along with any screenshots, photos or documents that support your complaint, though attaching evidence appears to be optional.

What happens after I submit?

You receive a reference tracking number, which you can use to follow up on the status of your report. The source doesn’t specify a timeline for PAM’s response, so that’s worth confirming directly with PAM if you need urgency.

If you’ve used this service before, share how it went in the comments; it could help someone else decide whether to use it for their own situation.