Sahel Now Lets You Report 8 Labour Violations to Ministry

If you’ve ever walked past a recruitment office that looked off, or seen labourers working outside at 1pm in July, you’ve probably wondered if there’s anything you could actually do about it. Turns out there is, and now it’s easier than ever.

The Public Authority for Manpower (PAM) has switched on a new feature inside the Sahel app called \”Balaghni\” – Arabic for \”report me\” – that lets ordinary people report eight specific types of labour violations straight from their phone. No office visit, no paperwork, just your phone’s camera and a few taps.

This matters because a lot of these violations happen quietly: a maid’s passport held by an office that shouldn’t have it, a worker doing outdoor labour in the midday summer heat, or a recruitment agency demanding cash on the side without giving a receipt. Most people who notice these things never report them simply because they don’t know how, or assume it’s too much hassle.

What exactly can you report?

PAM has listed eight specific violations that fall under this service. It’s worth knowing the full list, because some of these might not be what you’d expect:

1. Domestic worker recruitment offices or companies dealing with workers who have already been returned or previously recruited by someone else
2. Recruitment agencies charging extra fees without issuing a receipt or a proper contract
3. Employing undocumented workers
4. Breaches of safety and security regulations in public places
5. Human rights violations involving violence against workers
6. Employing workers in roles not designated for their gender
7. Employing anyone under the age of 18
8. Making employees work outdoors during the banned midday hours, 11am to 4pm, in summer

That last one has always had rules behind it, but enforcement has relied heavily on inspectors spotting it in person. Giving the public a direct reporting channel changes that dynamic quite a bit.

How do you actually file a report?

The whole process happens inside the Sahel app, and PAM has kept it fairly simple:

1. Open Sahel and find the Balaghni (report) service
2. Select which of the eight violation types you’re reporting
3. Fill in the details of what you saw
4. Mark the geographical location of the violation
5. Attach a photograph documenting it
6. Submit the report

Once you submit, you’ll get a notification with a report number. Keep that number – it’s how you (and PAM) track the case afterwards. There’s no mention of an option to follow up by phone, so the number inside the app appears to be the main reference point.

Who should care about this?

This isn’t just for citizens with a Sahel login. It’s relevant to anyone living in Kuwait who comes across a violation – whether you’re a Kuwaiti national, a long-term expat, or even a domestic worker who wants to flag mistreatment by a recruitment office. The earlier launch of the Report Me service on Sahel already opened the door to reporting labour violations electronically, and this update spells out exactly which eight categories PAM wants flagged.

For employers, the message is straightforward too: if you’re running a business that depends on undocumented staff, underage workers, or skipping the midday summer ban, there’s now a much easier way for someone to document it with a photo and send it straight to PAM.

If you’re an employer worried about where you stand on contracts and termination more generally, it’s worth reading up on Kuwait’s rules on firing, resigning and termination and the new notice period and end-of-service rights for workers, since both tie into the same push for cleaner labour practices this year.

Domestic workers who feel they’ve been overcharged by a recruitment office, or whose documents were taken without a proper contract, now have a direct channel instead of having to go through an agency or employer to complain.

What this means day to day

For most residents, this won’t change daily life much. But it does mean that things people used to just shrug off – a labourer working through the worst heat of the day, a sketchy recruitment office near your building – now have a clear, low-effort path to being reported.

It also puts more responsibility on anyone running a business that touches these eight areas. A photo and a location pin is now all it takes to start a case with PAM.

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