Ooredoo Kuwait launches real-time customer service

November 20, 20140
ooreoooOoredoo Kuwait has launched a real-time customer service platform, enabling the company to instantly receive, analyse and respond to customers. The company deployed ‘Voice of Ooredoo Customer Experience’ (VOCE) technology, as it aims at distinguishing itself by offering the best customer experience in each of its markets. The VOCE Platform will allow Ooredoo to get customer’s feedback in real-time. The platform works by accumulating customer feedback on their experience across all touch points, namely customer care, retail or branch locations and other mobile platforms. Ooredoo is sending daily surveys to its customers and using this data to provide quicker responses to questions and reshape its portfolio to meet the needs and expectations of its diverse customer base. Participation in all surveys via SMS is free of charge.
Source : Telecompaper

 

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