PACI set to restart Civil ID home delivery after 4 years

If you’ve ever had to take time off work just to pick up your Civil ID card from PACI, that trip may soon be unnecessary again.

The Public Authority for Civil Information (PACI) is getting ready to bring back home delivery for ready-made Civil ID cards, after the service was suspended for almost four years. This comes as PACI already made changes to address records, and if you’re catching up on that, we covered PACI’s new address update fine in an earlier piece.

Why was home delivery stopped in the first place?

Around four years ago, PACI’s contract with the company that used to deliver Civil ID cards to people’s homes was not renewed. Since then, anyone wanting their card has had to go in person to PACI’s headquarters, or wait in long queues depending on how busy the office is.

This caused real inconvenience for people with tight work schedules, families living far from the main office, and anyone who simply can’t easily take a day to stand in line.

What’s actually changing now?

Sources told Al-Rai that Sheikh Fahd Al-Yousef directed PACI to reactivate the home delivery service and look at expanding delivery options for both citizens and expatriates. This isn’t just about restoring the old system. It’s part of a bigger push to speed up how fast cards are issued and delivered, cut down on in-person visits, and lean more on electronic systems as part of Kuwait’s wider digital transformation plans.

To make this happen, PACI has officially opened prequalification for specialised companies in Kuwait that want to provide the Civil ID card delivery service. This means private companies, not PACI staff, would likely handle the actual delivery once a new contract is signed.

Who can apply to be the delivery company?

PACI says the selection will follow an open prequalification process. Companies that want to take part must meet a few basic conditions:

1. Be licensed and registered in Kuwait to carry out this type of delivery activity.
2. Hold a valid, active commercial record.
3. Meet all other mandatory qualification requirements set by PACI.

No timeline has been given yet for when a company will actually be chosen or when deliveries will restart. This is still at the planning and tendering stage.

What this means for people living in Kuwait

For now, nothing changes immediately. You’ll still need to collect your Civil ID card from PACI in person until the new service is up and running. But once it restarts, both Kuwaiti citizens and expatriate residents should be able to get their cards delivered to their home or workplace instead of visiting PACI’s headquarters.

This could matter a lot for elderly residents, people with mobility issues, parents of young children, and workers who struggle to get time off during office hours. It also fits into a string of recent moves by Kuwaiti authorities to cut red tape and reduce queues, like the drive-thru residency service launched in Al Ahmadi.

If you follow Local news in Kuwait, this is one of those quiet but genuinely useful changes worth keeping an eye on.

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