- Company
- Gadget Express
- Location
- Kuwait City, Kuwait
- Job type
- Full-time
- Posted
- November 3, 2026
- Source
- Edarabia
Job Summary
- Answering inbound calls and Interact with customers to provide the necessary help while using service.
- Liaise and coordinate with Service Provider to resolve customer issues
- Interact with customers through chat and emails.
- Identify, research, and resolve customer issues using the admin tools and ticketing system.
- Perform outbound calls to follow up with customers and service providers
- Conduct courtesy outbound calls to customers to ensure their satisfaction
- Live Monitoring of the orders to ensure that the Service provider is following the KPIs set by the operations
- All call information according to standard operating procedures
- Identifying customers’ needs, clarify information, research every issue and providing solutions and/or alternatives
Skills
- 1 year Experience in Customer Care and Call Center
- Must be Fluent in Arabic / English, verbal & written.
- High School degree
- Excellent interpersonal, written, and oral communication skills
- Proper judgment and decision-making skills
- Excellent listening skills and the ability to ask probing questions and understand concerns
- Ability to work under Call Center pressure without losing track of important tasks.
- Must possess a professional, friendly and patient attitude and be able to quickly develop a good relation with customers over the phone.
- Must have a good knowledge of the phones applications
Apply on Edarabia
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