- Company
- Gadget Express
- Location
- Kuwait City, Kuwait
- Job type
- Full-time
- Posted
- November 3, 2026
- Source
- Edarabia
Job Summary
- Answer incoming calls and respond to customer s emails
- Resolve customer complaints
- Identify and escalate issues to the Team Lead / Manager
- Provide product and service information to customers
- Research required information using available resources
- Research, identify and resolve customer complaints using applicable software
- Route calls to appropriate resources
- Document all call information according to standard operating procedures
- Recognize, document, and alert the management team of trends in customer calls
- Follow up customer calls where necessary
- Complete call logs and reports
- Other duties as assigned
Qualifications and Skills
- Basic Computer skills, Gmail, Microsoft Office etc
- Knowledge of customer service practices will be an added advantage
- Data entry and typing skills
- Superior listening, verbal, and written communication skills
- Ability to handle the stressful situation appropriately
Apply on Edarabia
You will apply on the employer's or job board's website. Never pay any fee to get a job.
See all 10 Customer Service Jobs in Kuwait →
Similar jobs
Customer Service cum B2B Sales – Employer Acquisition
LGTC HR Development Consulting
🕒 4 days agoView job →
